Conflict Management Baseline
By: schaerer, jennifer
Instance of: Conflict Management Questionnaire (7-12)
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Conflict management is knowing how you usually respond to conflict, knowing the reasons behind specific conflicts, and taking steps to resolve conflict.
The first section shows your students' self-rated behaviors on the three components of conflict management:
1. Understand Natural Response
2. Understand Context
3. Apply Approaches
The graph provides average ratings for all items within a component, and the table displays the number of students that selected each rating for individual items. Some items, such as "When I'm mad at a friend, I avoid talking to them," are reverse scored. Selecting a rating of '1 - not very like me' means that students are demonstrating the ability to understand the context of an argument, whereas if they selected a rating of '5 - very like me,' they currently may need to focus on the understand context component of conflict management.
| NOT Like Me |
VERY Like Me |
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| Question | Topic | Reversed? | Average | Reverse Corrected Average | #1 Cnt | #2 Cnt | #3 Cnt | #4 Cnt | #5 Cnt |
| 1. I can think of several different ways to deal with a disagreement. | Know Your Usual Response to Conflict | NO | 3.8 | 3.8 | 0 | 1 | 6 | 5 | 5 |
| 2. I have thought about how I normally respond to conflicts. | Know Your Usual Response to Conflict | NO | 3.5 | 3.5 | 2 | 1 | 3 | 8 | 3 |
| 3. I feel good about how I handle most conflicts or disagreements. | Know Your Usual Response to Conflict | NO | 3.1 | 3.1 | 3 | 2 | 6 | 3 | 3 |
| 4. The ways I try to resolve conflicts usually work for me. | Know Your Usual Response to Conflict | NO | 3.8 | 3.8 | 1 | 0 | 5 | 7 | 4 |
| 5. I respond to different disagreements differently. | Know Your Usual Response to Conflict | NO | 4.3 | 4.3 | 0 | 1 | 2 | 5 | 9 |
| 6. In an argument, I try to understand the other person's point of view. | Know the Reasons for the Conflict | NO | 3.5 | 3.5 | 1 | 1 | 7 | 5 | 3 |
| 7. When someone is upset with me, I try to find out why. | Know the Reasons for the Conflict | NO | 4.2 | 4.2 | 1 | 0 | 3 | 3 | 10 |
| 8. If two friends are arguing, I try to understand both sides of the argument. | Know the Reasons for the Conflict | NO | 4.2 | 4.2 | 0 | 0 | 3 | 8 | 6 |
| 9. I try to figure out if someone is arguing just because they're in a bad mood. | Know the Reasons for the Conflict | NO | 3.8 | 3.8 | 0 | 1 | 6 | 6 | 4 |
| 10. Instead of jumping to conclusions, I try to figure out why there's a disagreement. | Know the Reasons for the Conflict | NO | 3.6 | 3.6 | 1 | 1 | 7 | 3 | 5 |
| 11. I try to understand if a disagreement is caused by a misunderstanding. | Know the Reasons for the Conflict | NO | 3.9 | 3.9 | 0 | 0 | 6 | 7 | 4 |
| 12. When I'm mad at a friend, I avoid talking to him or her. | Take Steps to Manage the Conflict | YES | 3.2 | 2.8 | 1 | 4 | 4 | 6 | 2 |
| 13. I try to find win-win solutions to disagreements. | Take Steps to Manage the Conflict | NO | 3.6 | 3.6 | 1 | 2 | 5 | 3 | 6 |
| 14. When I disagree with someone, I talk about how I feel and listen to them talk about how they feel. | Take Steps to Manage the Conflict | NO | 3.4 | 3.4 | 0 | 4 | 5 | 6 | 2 |
| 15. When I'm involved in a disagreement, I stop and think about what I should say or do. | Take Steps to Manage the Conflict | NO | 2.7 | 2.7 | 3 | 3 | 7 | 4 | 0 |
| 16. During a disagreement, I try to find a compromise. | Take Steps to Manage the Conflict | NO | 3.6 | 3.6 | 1 | 1 | 6 | 5 | 4 |
| 17. If I'm angry with someone, I try to stay calm when we're talking. | Take Steps to Manage the Conflict | NO | 3.8 | 3.8 | 0 | 2 | 3 | 9 | 3 |
| 18. I try to win every argument, even if I lose friends over it. | Take Steps to Manage the Conflict | YES | 2.5 | 3.5 | 4 | 5 | 4 | 3 | 1 |
| 19. When I disagree with someone, I try to talk it through with them. | Take Steps to Manage the Conflict | NO | 3.5 | 3.5 | 2 | 0 | 5 | 7 | 3 |
| 20. When I disagree with someone, I defend my position, but I don't put the other person down in the process. | Take Steps to Manage the Conflict | NO | 3.6 | 3.6 | 1 | 2 | 4 | 5 | 5 |
| 21. During an argument, I often say things that I later regret. | Take Steps to Manage the Conflict | YES | 3.1 | 2.9 | 3 | 4 | 2 | 4 | 4 |
| Total Average With Reverse Questions Flipped | 3.6 OR (65%) | ||||||||
