Conflict Management

By: marshall, kali
Instance of:  Conflict Management Questionnaire (7-12)
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Conflict management is knowing how you usually respond to conflict, knowing the reasons behind specific conflicts, and taking steps to resolve conflict.

The first section shows your students' self-rated behaviors on the three components of conflict management:
1. Understand Natural Response
2. Understand Context
3. Apply Approaches

The graph provides average ratings for all items within a component, and the table displays the number of students that selected each rating for individual items. Some items, such as "When I'm mad at a friend, I avoid talking to them," are reverse scored. Selecting a rating of '1 - not very like me' means that students are demonstrating the ability to understand the context of an argument, whereas if they selected a rating of '5 - very like me,' they currently may need to focus on the understand context component of conflict management.

NOT Like Me
VERY Like Me
Question Topic Reversed? Average Reverse Corrected Average #1 Cnt #2 Cnt #3 Cnt #4 Cnt #5 Cnt
1. I can think of several different ways to deal with a disagreement.Know Your Usual Response to ConflictNO1.81.8162321
2. I have thought about how I normally respond to conflicts.Know Your Usual Response to ConflictNO2.42.4121443
3. I feel good about how I handle most conflicts or disagreements.Know Your Usual Response to ConflictNO2.62.6013740
4. The ways I try to resolve conflicts usually work for me.Know Your Usual Response to ConflictNO22135141
5. I respond to different disagreements differently.Know Your Usual Response to ConflictNO4.54.5013317
6. In an argument, I try to understand the other person's point of view.Know the Reasons for the ConflictNO2.12.1142233
7. When someone is upset with me, I try to find out why.Know the Reasons for the ConflictNO2.42.4120543
8. If two friends are arguing, I try to understand both sides of the argument.Know the Reasons for the ConflictNO3.33.3011652
9. I try to figure out if someone is arguing just because they're in a bad mood.Know the Reasons for the ConflictNO2.22.2133224
10. Instead of jumping to conclusions, I try to figure out why there's a disagreement.Know the Reasons for the ConflictNO3.33.3111633
11. I try to understand if a disagreement is caused by a misunderstanding.Know the Reasons for the ConflictNO3.83.8023172
12. When I'm mad at a friend, I avoid talking to him or her.Take Steps to Manage the ConflictYES4.41.6014316
13. I try to find win-win solutions to disagreements. Take Steps to Manage the ConflictNO2.62.6015531
14. When I disagree with someone, I talk about how I feel and listen to them talk about how they feel.Take Steps to Manage the ConflictNO22142431
15. When I'm involved in a disagreement, I stop and think about what I should say or do.Take Steps to Manage the ConflictNO2.72.7113451
16. During a disagreement, I try to find a compromise.Take Steps to Manage the ConflictNO3.13.1041451
17. If I'm angry with someone, I try to stay calm when we're talking.Take Steps to Manage the ConflictNO2.42.4120471
18. I try to win every argument, even if I lose friends over it.Take Steps to Manage the ConflictYES2.23.8416112
19. When I disagree with someone, I try to talk it through with them.Take Steps to Manage the ConflictNO2.42.4131154
20. When I disagree with someone, I defend my position, but I don't put the other person down in the process.Take Steps to Manage the ConflictNO3.83.8025143
21. During an argument, I often say things that I later regret.Take Steps to Manage the ConflictYES4.31.7113316
Total Average With Reverse Questions Flipped 2.7 OR (42.5%)