Conflict Management Self-Assessment and knowlegde
By: orion, star
Instance of: Conflict Management Knowledge Test (7-12)
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Conflict management is knowing how you usually respond to conflict, knowing the reasons behind specific conflicts, and taking steps to resolve conflict.
The first section shows your students' self-rated behaviors on the three components of conflict management:
1. Understand Natural Response
2. Understand Context
3. Apply Approaches
The graph provides average ratings for all items within a component, and the table displays the number of students that selected each rating for individual items. Some items, such as "When I'm mad at a friend, I avoid talking to them," are reverse scored. Selecting a rating of '1 - not very like me' means that students are demonstrating the ability to understand the context of an argument, whereas if they selected a rating of '5 - very like me,' they currently may need to focus on the understand context component of conflict management.
The quiz section shows the correct answer to each knowledge question and the percentage of students that selected the correct answer. Guide students to reflect on the results of this self-reflection and knowledge test to identify ways to expand their learning and practice of conflict management.
| NOT Like Me |
VERY Like Me |
||||||||
| Question | Topic | Reversed? | Average | Reverse Corrected Average | #1 Cnt | #2 Cnt | #3 Cnt | #4 Cnt | #5 Cnt |
| 1. I can think of several different ways to deal with a disagreement. | Understand Natural Response | NO | 4 | 4 | 0 | 2 | 13 | 29 | 20 |
| 2. I have thought about how I normally respond to conflicts. | Understand Natural Response | NO | 3.8 | 3.8 | 1 | 5 | 18 | 23 | 17 |
| 3. I feel good about how I handle most conflicts or disagreements. | Understand Natural Response | NO | 3.5 | 3.5 | 0 | 9 | 26 | 17 | 12 |
| 4. The ways I try to resolve conflicts usually work for me. | Understand Natural Response | NO | 3.6 | 3.6 | 0 | 5 | 27 | 18 | 14 |
| 5. I respond to different disagreements differently. | Understand Natural Response | NO | 4 | 4 | 1 | 6 | 10 | 25 | 22 |
| 6. In an argument, I try to understand the other person`s point of view. | Understand Natural Response | NO | 4 | 4 | 1 | 5 | 7 | 31 | 20 |
| 7. When someone is upset with me, I try to find out why. | Understand Natural Response | NO | 4.1 | 4.1 | 3 | 5 | 5 | 23 | 28 |
| 8. If two friends are arguing, I try to understand both sides of the argument. | Understand Context | NO | 4 | 4 | 3 | 6 | 7 | 22 | 26 |
| 9. I try to figure out if someone is arguing just because they`re in a bad mood. | Understand Context | NO | 3.8 | 3.8 | 2 | 8 | 14 | 19 | 21 |
| 10. Instead of jumping to conclusions, I try to figure out why there`s a disagreement. | Understand Context | NO | 3.9 | 3.9 | 0 | 6 | 12 | 30 | 16 |
| 11. I try to understand if a disagreement is caused by a misunderstanding. | Understand Context | NO | 3.9 | 3.9 | 1 | 5 | 11 | 27 | 20 |
| 12. When I`m mad at a friend, I avoid talking to them. | Understand Context | YES | 3.1 | 2.9 | 5 | 14 | 22 | 14 | 9 |
| 13. I try to find win-win solutions to disagreements. | Understand Context | NO | 3.6 | 3.6 | 1 | 7 | 20 | 22 | 14 |
| 14. When I disagree with someone, I talk about how I feel and listen to them talk about how they feel. | Apply Approaches | NO | 3.6 | 3.6 | 2 | 8 | 17 | 24 | 13 |
| 15. When I`m involved in a disagreement, I stop and think about what I should say or do. | Apply Approaches | NO | 3.5 | 3.5 | 2 | 12 | 14 | 25 | 11 |
| 16. During a disagreement I try to find a compromise. | Apply Approaches | NO | 3.6 | 3.6 | 2 | 7 | 17 | 25 | 13 |
| 17. If I`m angry with someone, I try to stay calm when we`re talking. | Apply Approaches | NO | 3.7 | 3.7 | 2 | 7 | 14 | 29 | 12 |
| 18. I try to win every argument, even if I lose friends over it. | Apply Approaches | YES | 2 | 4 | 22 | 26 | 13 | 2 | 1 |
| 19. When I disagree with someone, I try to talk it through with them. | Apply Approaches | NO | 3.7 | 3.7 | 0 | 4 | 23 | 25 | 12 |
| 20. When I disagree with someone, I defend my position, but I don`t put the other person down in the process. | Apply Approaches | NO | 3.7 | 3.7 | 1 | 7 | 17 | 23 | 16 |
| 21. During an argument, I often say things that I later regret. | Apply Approaches | YES | 3 | 3 | 6 | 16 | 20 | 14 | 8 |
| Total Average With Reverse Questions Flipped | 3.7 OR (67.5%) | ||||||||
Quiz Section
| Question | Correct Answer | % Correct | ||||||
| 22. Choose the best definition of conflict management | C | 37.5% | ||||||
| 23. Conflict management is an interpersonal skill, which means, it is | C | 65.6% | ||||||
| 24. Which of the following is NOT true? | A | 57.8% | ||||||
| 25. Research shows that being able to manage conflicts effectively has many benefits such as: | A | 89.1% | ||||||
| 26. Negotiation includes all of the following steps EXCEPT: | A | 73.4% | ||||||
| 27. Which best describes the role of a mediator? | B | 71.9% | ||||||
| 28. You have a lot of homework to do, but your best friend is messaging you about a disagreement that took place at school earlier in the day. You apologize and move on so that you can get your homework done. | Accommodating | 31.3% | ||||||
| 29. You started a new job over the summer, but do not get along with one of the other employees, so you schedule your shifts around when your co-worker is not working. | Avoiding | 56.3% | ||||||
| 30. On a planning committee, one person wants a Hawaiian-themed dance but you want a costume party. Together you decide on a costume party with Hawaiian decorations. | Compromising | 21.9% | ||||||
| 31. You are babysitting a younger sister and she refuses to get her homework done, so you threaten that you will tell your parents if she does not work on the homework. | Competing | 51.6% | ||||||
| 32. On a planning committee, one person wants a Hawaiian-themed dance but you want a costume party. You play rock-paper-scissors to decide. | Compromising | 25% | ||||||
| 33. You want to watch an action movie but your friend wants a comedy, so together you find an action comedy to watch. | Collaborating | 48.4% | ||||||
| 34. Your sibling lost her basketball game and has been picking fights with you all day, so you let her take it out on you since you know she has had a difficult day. | Accommodating | 67.2% | ||||||
| 35. You got into a huge fight with your best friend at lunch, but do not have the time to deal with the situation right now because you are studying for an upcoming exam, so you decide to think about it later. | Avoiding | 68.8% | ||||||
| 36. You are working on a group project and cannot agree on a topic but have to decide by the end of class, so you agree on your classmate`s choice since a decision needed to be made quickly. | Accommodating | 43.8% | ||||||
| 37. Your best friend will not respond to your texts or phone calls, so you ask him if you did anything wrong. After hearing his perspective, you apologize for your wrongdoing, but ask that he can communicate problems with you in the future. | Collaborating | 48.4% | ||||||
| 38. You and your friend are trying to decide on a television show, and you say, `Whatever you want to watch is fine by me.` | Accommodating | 59.4% | ||||||
| 39. Your friends all want to play soccer, but you would rather play basketball. You tell them that you won`t play unless they play basketball. | Competing | 62.5% | ||||||
| 40. You know your friend wants to talk about feelings, so you don`t respond to her texts or calls. | Avoiding | 71.9% | ||||||
| 41. Your sibling lost their basketball game and has been picking fights with you all day, so you leave your house to go over to a friend`s house for the evening. | Avoiding | 67.2% | ||||||
| 42. Conflicts happen infrequently and can typically be avoided. | False | 73.4% | ||||||
| 43. Conflict happens regularly and is a natural part of life. | True | 90.6% | ||||||
| 44. Conflict management can be learned; it isn`t something that just comes naturally to most people. | True | 87.5% | ||||||
| 45. Each conflict management style is appropriate in certain situations, so it is important to evaluate each conflict to determine which style is most likely to lead to the best outcome. | True | 85.9% | ||||||
| Average of Quiz Items EXCLUDING essay questions: | 60.7% | |||||||
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